X Van Lines LLC

DO NOT USE THIS MOVER. They sound great at first, talked to Joe, got a quote thought this was going to be easy since all the other reviews are 5 stars. No. 2 days before my move that I had scheduled a month ahead, still hadn't received any type of confirmation or pick up timing. Kept calling, was told that I would receive a call from dispatch the day before. Still didn't receive any calls the day before so had to keep calling and calling and finally was put through with a supervisor, Joseph, that told me somehow my move had slipped through the cracks entirely. Come moving day, movers showed up late and did the poorest packing job ever (paid $400+ just for packing). Also tried to charge me fees that were not part of the contract and double what was listed in the original contract provided when I booked my move. Refused to give me a receipt of what I paid, told me I would receive that via email from the company. When my stuff was loaded, had to pay 1/2 of balance, few day laters I get a balance that doesn't reflect the half already paid. Called them and told them bank had a receipt of my check being cashed, was told I would get an updated balance, which never came. Called back few days later and was supposed to be transferred to supervisor however was hung up on and then phone number was unreachable. When delivery day came, the carrier tried to add more fees on top, (close to $800) most of which were written no where in the contract and the fee amounts that were, they were trying to once again get my to pay double from what was listed in my original contract. Most of my items are damaged, completely broken, soiled, or missing. A lot didn't have stickers on them so movers weren't sure what belonged to me and other items are unaccounted for. The inventory list they provided wasn't even complete. I don't know who wrote all these 5 star reviews but do yourself a favor and pick anyone else. Don't fall for this scam of a moving company,

Move size: 1 Bedroom Home Service cost: $4000

I'm a dentist and I had a clinic in IL that I needed to move to my new place in TX. I got x David from vanlines to take care of all the shipping arrangements including the packing and unpacking. I wasn't even in the clinic when they loaded it. My assistant was there for the beginning and came back to lock everything up when they were done. I got everything here in TX and they organized everything for me. All I had to do was start taking in patients. I will definitely use them again.

Move size: 2 Bedroom Home Service cost: $2560

Will never be using them again. Was told at the start that they are not a broker (i.e. they use their own company vans, movers are their own people, etc.) and all costs are upfront (aka no hidden fees). When the movers arrived (from a company called Ideal Moving and Storage), I learn that X Van Lines is in fact a broker, but at that point I couldn't do anything as I needed to have my things moved. The movers then asked for further fees (which I fought to have taken off, such as the Premium Package fee since I did all the packing myself). It was difficult to communicate my frustrations with the movers as they spoke limited to no English.

When preparing for the movers to arrive, the team at X Van Lines called two days before and was told the movers would be arriving between 8-9 AM. However, the movers reached out the morning of pick-up to inform me that they were arriving between 10-11 AM. They did not arrive until 11:50 AM.

Something similar happened for drop-off as well. I was informed by the team at X Van Lines that they would be arriving between 6-7 PM. Instead, the movers (the same ones at pick up) reached out in the afternoon of that day that they would be arriving between 8-9 PM, only to arrive at 10:30 PM.

Upon delivery of items and after I've had a chance to go through my things, there were multiple damaged/broken items and pieces missing to putting certain pieces of furniture back together. At one point, I noticed a few items missing and had to remind the movers to double-check the truck.

I've filed a claims form for damages and losses (see photos for examples), and am waiting to hear back on next steps. Based on what I have been experiencing and also reading from others' experiences, I expect that process will be difficult. Take note that if the claims do go through, the agreement is that they will only cover 60 CENTS per pound per item. If you want more coverage, it is likely that the original estimate/payments for the move would be higher.

*Will edit my review once I go through the process.

Multiple instances of empty and/or false promises. Impatient customer service agents. Customer often gets blamed for things and gas lighted a LOT.

The one star I am giving this company is purely for Linda at X Van Lines. She was the most helpful agent I've had the pleasure of working with (was very patient and understanding with me and truly helped me as much as possible). Unfortunately, I only had the opportunity to work with her only for one day.

Move size: Partial Move Service cost: $4964

I too was quoted a reasonable price, $9,000 and felt confident with my representative who did a FaceTime review of my home and belongings that needed to be included in the move. I was quoted a price that was fair, not the cheapest, but felt comfortable with X Van lines after reading good reviews. I even received a call from a new customer service agent who said he’d be working with me on the move, he even forwarded me tips on making the move so I felt really good about my decision in selecting X Vanlines 30 days in advance. I was told I’d get a call from X Vanlines 3 days prior to my move.

To my surprise the call was NOT quality control, but an effort to increase my cost for the move. The representative stated they give lower cost on the front end as to not scare of customers. This representative stated that the amount I was moving was greater than the amount of the original inventory even though we had sold off furniture that was in the first review. He stated the move required additional $2,000 due to the increased volume. I did not agree and he stated that X Van lines would only move the stated volume. Which I agreed since I had less furniture than originally quoted.

I had scheduled my move 1 month in advance for a Monday. I received a call Monday evening stating the movers would be at my home the next day, Tuesday. Tuesday afternoon at 4pm I received a call from the movers telling me it was too late to start and promised they would be there 8am in the morning, Wednesday. They finally showed up at 10:30am and the driver did an inventory and stated there was more than the original quote. At this point there was nothing I could do since I had already closed on the sale of my residence and paid $3,000 in advance for the move a month earlier. So I had to pay an additional $1,900 for the move which included $3,800 as the 2nd of 3 payments. Whilst the movers were packing and loading, the truck was left running. Around 1pm the truck was gone, half packed; I asked the movers who remained where was the truck. They stated the driver had to get fuel for the truck with it half loaded. Unbelievable!

They completed the loading at 9:30pm. Very nice and respectable moving personnel. The driver asked when would be the earliest delivery date; I said Friday since we would depart for the new home on Thursday and the driver noted that on my receipt.

They finally delivered our belongings on Tuesday, again not arriving until 10:30am in a different truck. Therefore, they unloaded all of our belongings from 1 truck and reloaded it into another truck. Needless to say, a lot of our belongs were damaged or broken; I.e. dented refrigerator, several broken picture frames, washing machine knobs broken at the switch, lost hardware for disassembled desks and damaged wood on bedroom furniture.

Had to pay cash or Postal money order $4,100 before they would unload.

Never heard from my representative again.

I would not use X Vanlines again and advise all from using this company to move your belongings.

Move size: 3 Bedroom Home Service cost: $10798

Our move with X Van Lines was a complete disaster. The company engaged in a series of deceptive practices, including bait-and-switch tactics, exorbitant charges, and a complete lack of communication.

From the get-go, representatives Mitch and Chris promised a smooth move with their own dedicated team. They assured us they would be available every step of the way. However, on the actual moving day, both Mitch and Chris were mysteriously unreachable. Calls went unanswered, and emails remain unreturned to this day. This left us stranded with a crew of movers who spoke little to no English, making communication nearly impossible. It felt deliberately orchestrated to avoid any questions or concerns about the discrepancies from our initial agreement.

The move itself was a chaotic mess. The promised dedicated team vanished, replaced by third-party contractors who lacked professionalism. The pricing we were quoted ballooned significantly, leaving us with a final bill far exceeding our expectations. To top it all off, several essential items were missing, and numerous pieces of furniture, including irreplaceable family heirlooms from my great-grandmother, were damaged.

When we finally reached out to X Van Lines about these issues, their response was insulting. They offered a measly $200 discount in exchange for signing a "good faith agreement" that would silence us from leaving negative reviews or pursuing legal action. This further exposes their lack of integrity and willingness to exploit customers.

Save yourself the stress and heartache. Avoid X Van Lines at all costs. Choose a reputable moving company that prioritizes clear communication, customer service, and the safe handling of your belongings.

Move size: 4 Bedroom Home Service cost: $6200

My wife and I used X Vanlines for a move from MD to FL. We got free storage for 36 days, a great initial price from Mike who beat a competitor price by $1000. The initial price was $8892. The price changed after quality control Mitch inflated numbers and said we didn’t have all items on list. Mike failed to record all items. The pickup price changed again increasing to $12,100. These people are fraudulent deceitful scammers. They should not be in business.

They damaged multiple items. They lost items. They left half our items in Baltimore when delivery came and delayed the rest 2 weeks. We are in process of trying to get refund of $6500. They have yet to settle.

Move size: 4 Bedroom Home Service cost: $12100

I am using this company now to move my furniture from San Jose, CA to Seattle, WA. Initially called them and got an estimate. Estimate was $3900, and delivery in a few days, no waiting or storage or anything. 1 day before the moving, another customer service calls, I get a new estimate of $5500! He says that would be at most but driver will decide! Comes the moving day, the driver now has a new estimate on the spot and it is $8100!! Turns out it is so much more than they thought! Everything is planned already so I cannot back out. I said okay I will at least get quick delivery. Fast forward to a few days later, promised delivery window was Tuesday or Wednesday. I got an update from the company that my stuff is about to get on the road! Driver texts me and says HE IS IN LOS ANGELES and will get on the road SOON! So yeah, DO NOT BELIEVE ANYTHING THEY SAY OVER THE PHONE!

Move size: 1 Bedroom Home Service cost: $8100